Job Type

Full-time

Description

The Loan Closing Associate of First Federal Savings serves as a critical operations position in the loan process, working closely with the Loan Closing staff to ensure timely and accurate loan processing, documentation, and closing. The Loan Closing Associate reports to the Loan Closing Operations Manager and has a collaborative relationship with the Loan Servicing department.

Key Responsibilities

Loan Setup and File Management

• Cut checks for closings/prepare stop pays and reissue checks as needed
• Manage and maintain accurate and organized physical loan files and electronic files in Encompass
• Disburse closed loan files and prepare for file upload
• Review final titles and mortgages to ensure accuracy, file final titles and recorded mortgages
• Prepare and mail docs / Overnight packages
• Make phone calls to assist Closer with obtaining payoffs and hazard insurance
• Assist Loan Closing Operations and Loan Servicing Operations with filing

Loan Documentation

• Record all mortgages at the appropriate Recorder’s Office, in partnership with the Loan Servicing Associate
• Assist in the scanning of closed documents

Regulatory Compliance

• Maintain current knowledge of all regulations and compliance issues that may affect loan closings and First Federal’s documentation
• Ensure that all loan processing and closing operations are aligned with First Federal policies and procedures, maintain regulatory compliance, and are in service of the vision

Customer Service

• Deliver outstanding customer service throughout the loan processing and closing phases
• Communicate all relevant information to the loan officer, title agencies, and customer, when appropriate
• Assist and address internal and external customer inquiries with a sense of urgency and understanding
• Seek proactively any additional duties or projects that support the Loan Closing and/or Servicing department
• Collaborate with the Loan Servicing department to ensure a smooth transition from closing to servicing

Requirements

• High school diploma required.
• A communication style defined by collaboration, honesty, kindness, and enthusiasm.
• A proven work ethic characterized by motivation, a strong detail-orientation and an outstanding ability to multi-task.
• Strong follow-through and dependability.

First Federal Savings is an equal opportunity employer. Employment decisions are based on merit, qualifications, and abilities. First Federal does not discriminate on the basis of race, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, physical or mental ability, status as a disabled veteran or any other classification protected by law.

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