Providing trustworthy and transparent products and services is at the core of our mission. That’s why we go to such great lengths to provide both confidentiality and security for your customer information. As a part of our work in protecting your information, we strive to provide the knowledge you need to be your own best advocate.
Security and email
Please know that email, including email features of our First Federal website, are not necessarily secure against interception. For your safety, do not provide sensitive or private information (such as your account or social security number) via email but rather send it by postal mail or stop by one of our branches. We also recommend that you deposit any out-going mail containing sensitive information in a post office collection box or directly at the post office and not leave confidential mail in an unsecured mailbox for pick-up.
Never respond to an email asking for personal information
Not only do we recommend that you never reply, but also that you do not click on any website links included in the email. If you need to follow up with the supposed sender, type their web address directly in your browser window. At First Federal, we will never ask you to verify personal information over the phone or via email. If you receive a phone call or email asking for personal information, please call us directly, so that we can take measures to help protect the personal information of all our customers.
Security and our website
Our commitment to your privacy means we do not collect personal identification information from users visiting our website.
First Federal is here to help you succeed
We’re happy to answer any questions or concerns.
At First Federal, we believe the confidentiality and protection of customer information is one of our fundamental responsibilities. While information is critical to providing quality service, we recognize that one of our most important assets is our customers' trust. Thus the safekeeping of customer information is a priority for First Federal.
First Federal is committed to maintaining the privacy of your personal information. We do not collect identification information from users visiting our web site.
Please note that e-mail is not necessarily secure against interception, and that e-mail features in this web site are not encrypted. If your communication is sensitive or includes personal information such as your account or social security number, send it by postal mail. It is recommended that you deposit your outgoing mail containing personally identifying information in post office collection boxes or at your local post office, rather than in an unsecured mailbox.
If you receive an email asking for personal information, do not hit the reply button or click on any website link in the email. Instead, go directly to the sender's website by typing in the sender's website address. We will never ask you to verify personal information over the phone or via email. If you receive a phone call or email asking you to verify information, end the call, do not respond, and call the bank directly.
We collect nonpublic personal information about you from the following sources:
- Information we receive from you on applications or other forms
- Information about your transactions with us or others
- Information we receive from a consumer-reporting agency
We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted by law.
We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.